Shipping policy

Shipping Policy

At Lumier, we strive to provide you with the best shopping experience, including fast and reliable shipping. Please review our shipping policy below for more details.

1. Shipping Locations

We currently offer shipping to Israel and other international locations. We are working to expand our delivery options and will notify you if additional shipping regions become available.

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped according to your selected shipping method. You will receive an email notification with tracking information once your order has been dispatched.

3. Shipping Methods and Delivery Times

We offer several shipping options to suit your needs:

  • Standard Shipping: 2-10 business days

    Shipping Costs

    Shipping fees are calculated at checkout based on the size, weight, and destination of your order. Orders over a certain amount may qualify for free shipping (please check our Free Shipping Promotion page for current details).

    5. Order Tracking

    Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.

    6. Customs, Duties, and Taxes

    For international shipments, please note that customs fees, duties, and taxes are the responsibility of the customer. Lumier does not cover these additional charges. We recommend checking with your local customs office for more information regarding potential fees before placing your order.

    7. Delays

    While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances, such as holidays, weather, or customs processing. In the event of a delay, we will notify you as soon as possible and provide an updated delivery estimate.

    8. Missing or Damaged Packages

    If your package is lost or damaged in transit, please contact us immediately at [email address]. We will work with the carrier to resolve the issue. Please keep in mind that we cannot be held responsible for lost or damaged items once they are handed over to the shipping carrier.

    9. Returns and Exchanges

    Please refer to our Return and Exchange Policy for information on how to return or exchange items.