
Frequently Asked Questions
Find your answer here
What materials are your jewelry made of?
Our jewelry is made of high-quality materials, including 18K gold plating and 925 silver, to ensure maximum beauty without compromising on quality and durability.
Can the jewelry change or lose its shine over time?
Our jewelry is made from the highest quality materials. With proper care, Lumiere jewelry maintains its beauty over time. We recommend avoiding contact with water, perfume, and harsh chemicals to preserve its shine.
Is there a warranty on the jewelry?
At Lumier, we believe every piece of jewelry should shine with quality and durability. Therefore, we offer a 6-month warranty from the date of purchase on all our products.
The warranty covers manufacturing defects, so you can enjoy your jewelry with peace of mind and full confidence.
❌ The warranty does NOT cover:
-Damage caused by improper use or accidental drops
-Scratches, breaks, bending, or normal wear and tear
-Repair attempts made by unauthorized parties
How do I care for my jewelry?
It is recommended to store jewelry in a dry place, preferably in a soft pouch. Avoid direct contact with water, perfumes, and moisture to preserve the shine and extend the life of your jewelry.
What is the refund policy?
You can request a refund within 14 days of delivery, as long as the item is unused and in its original condition. Please contact us to start the return process.
How can I contact customer service?
Please contact us by email at lumierjewelry18@gmail.com or via the contact form on the website. We will be happy to help with any questions!
How long will it take to receive my order?
Orders are typically processed within 4 business days. Shipping times depend on the destination, but you will receive tracking information once your order has shipped.
Didn't find the answer?
We are here to help!
If you did not find the answer to your question, do not hesitate to contact us at lumierjewelry18@gmail.com or via the contact form, and our customer service team will get back to you as soon as possible.